VISION
Our Vision
Our vision is to provide the best Customer Life-Cycle Management Service
to client in a professional, sustainable and ethical manner with the use
of capable talent and best of breed processes and technologies.
MISSION
Our Mission
Our mission is to be the top Bumiputera Customer Life-Cycle Management solution and service provider in Malaysia by providing secure, cost effective and reliable services to our valued clients. Our aim is to achieve client’s business goals by delivering high levels of services and custom experience (CX).
VALUES
Our Values
Our Values is we want to be the partner of choice to our clients and the employer of choice to our talent.
We aim to provide services that are high quality, secure cost effective,
sustainable and reliable. We are an equal opportunity employer.
Established in 1995, Biz Suria Management (M) Sdn. Bhd. is a consultancy firm specializing in BPS and accounts receivable management services. With our proprietary Biz Suria Intelligence Management System, supported by comprehensive insurance coverage and well-trained personnel, we deliver professional, efficient, and reliable solutions that ensure high conversion rates and a positive payment experience for clients and their customers.
People First
Our greatest strength lies in our people skilled, motivated, and dedicated to creating meaningful results. They bring passion and expertise, ensuring every interaction makes a positive impact.
Customer Care
Our customer service specialists act as true brand ambassadors, delivering the right solutions with empathy and urgency. They work to restore confidence, build trust, and leave every customer experience better than before.
ARM Services
We deliver Accounts Receivable Management (ARM) services
- Ethical recovery practices
- Dedicated recovery team for clients
- Ensuring fast and effective results
ARM Services
We deliver Accounts Receivable Management (ARM) services
Debt Purchasing
We strive to lead in regional consumer unsecured debt purchasing, using in-house resources to protect debt sellers’ brand and reputation with professional, compliance-based recovery processes.
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Business Process Services
Our excellence framework focuses on people, process, performance, and platform—driving continuous improvement. With customer service specialists as your brand ambassadors, we deliver solutions with empathy, urgency, and care.
Business Process Services
Our excellence framework focuses on people, process, performance, and platform—driving continuous improvement. With customer service specialists as your brand ambassadors, we deliver solutions with empathy, urgency, and care.
WHY PARTNER WITH US
BSM is more than a business
It’s a mission. We’ve proven our ability to grow responsibly, serve clients with
integrity, and manage finances with discipline. By partnering with us, you’re
supporting a company that’s making a real impact and is fully committed to
honoring its financial commitments